Shipping policy

At Sculpted Era, we are committed to ensuring your order reaches you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, processing times may be slightly extended. If there is a significant delay in dispatching your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Australia: 2–10 business days
New Zealand: 5–15 business days
International: 7–21 business days

Please note that delivery timeframes are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Sculpted Era is not responsible for delays or additional costs resulting from incorrect or incomplete address details.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at sculptedera@outlook.com , and we will work with the shipping carrier to investigate the issue.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged packaging and products. We will assess the issue and work towards a suitable resolution.

International Orders

International customers may be responsible for customs duties, taxes, and import fees imposed by their country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.